Amazon is launching Alexa Smart Properties for Hospitality in France. With Alexa Smart Properties for Hospitality, guests can ask Alexa to order room service, request housekeeping or call the concierge, without ever picking up the phone.
Alexa Smart Properties for Hospitality is a new experience offered to hoteliers and other hospitality providers, which brings the simplicity and convenience of Alexa to the hospitality industry. Using an Echo device in their room, guests can now ask Alexa for information tailored to the venue, such as breakfast time, contact the hotel to request guest services, ask for housekeeping or shampoo, play music in their room, and much more.
For hotels, Alexa Smart Properties helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. Pullman Paris Eiffel Tower Hotel, an Accor property, is introducing Alexa Smart Properties for Hospitality in France, in French and in English, in collaboration with Roomchecking.
“Customers tell us they love how easy it is to get information, enjoy entertainment, and control connected devices by simply asking Alexa, and we want to offer those experiences everywhere customers want them,” said Eric King, Alexa EU Director. “Alexa Smart Properties for Hospitality makes your hotel stay a little more like being at home and gives hospitality providers new ways to create memorable stays for their guests.”
“The Pullman Paris Tour Eiffel is proud to be the first hotel in continental Europe to feature the Alexa Smart Properties for Hospitality solution in its whole room inventory. We designed a customized experience so guests can enjoy an augmented stay through the convenience of voice control. From welcome messages to booking a fitness class, we thought about experiences that can make our guests’ stays more enjoyable. Our will to innovate has always been driven by our commitment to propose memorable moments to our customers; the addition of Alexa in rooms is a natural step to unlock new ways to personalize hospitality experiences. Our teams will rely on Alexa in order to create human connections with our guests that remain a top priority for us,” said Andrès Lopez-Dafonte, Hotel Manager of Pullman Paris Eiffel Tower.
With Alexa Smart Properties for Hospitality, hospitality providers can enable and customize a range of voice-first features based on their guests’ needs. Using an Amazon Echo in their room, guests can ask Alexa for information like breakfast time, spa opening hours, fitness center location, request hotel services like room service or housekeeping, ask for the Wi-Fi password, call the concierge, and more.
Alexa can also be configured by hospitality providers to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs to their individual preferences. Guests can also be given access to thousands of Alexa skills to listen to the radio, play games, get in a quick guided workout or meditation, play white noise to help them fall asleep, and more.
Alexa is available in French and English at the Pullman Paris Eiffel Tower hotel. Alexa can also be used to translate a word or phrase into one of 50 supported languages. For example, just say “Alexa, how do you say ‘bed’ in Portuguese?”, and Alexa will respond.
Guests’ use of Alexa in their room is optional; Echo smart speakers have a Microphone Off button that electronically disconnects the microphone. With Alexa Smart Properties for Hospitality, guests use Alexa without connecting their Amazon account to the Alexa enabled device and voice recordings are not saved.